Returns & Refunds Policy
30-Day Satisfaction Guarantee
We're confident in the quality of our products. Return unopened products within 30 days of delivery for a full refund. Opened products may be eligible for partial refund at our discretion.
Our Return Promise
At 199 Longevity, we stand behind the quality and effectiveness of our supplements. We understand that choosing the right longevity supplements is an important decision, and we want you to feel confident in your purchase.
That's why we offer a comprehensive 30-day money-back guarantee on all our products. If you're not completely satisfied for any reason, we'll make it right.
How to Request a Return
Contact Our Support Team
Email us at support@199longevity.com or call +44 20 1234 5678 within 30 days of receiving your order.
Provide Order Information
Please include your order number, the product(s) you'd like to return, and the reason for your return. This helps us improve our products and service.
Receive Return Authorization
We'll send you a return authorization number and prepaid return shipping label via email, usually within 24 hours.
Ship Your Return
Package the item(s) in their original packaging (if possible) and attach the prepaid return label. Drop off at any authorized shipping location.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days to your original payment method.
Return Conditions
Products must be returned within 30 days of delivery date
Unopened products: Full refund of purchase price (excluding original shipping costs)
Opened products: May be eligible for partial refund at our discretion due to health and safety regulations
Items must be in original packaging with all components included
Customer is responsible for return shipping costs unless product is defective
Note: Due to health and safety regulations for consumable products, we reserve the right to refuse returns of opened supplement bottles. Each return is evaluated on a case-by-case basis.
Exchanges
If you'd like to exchange a product for a different item, please follow the return process above and place a new order for the item you prefer. This ensures the fastest processing time.
For exchanges to the same product (due to damage during shipping), please contact our support team and we'll expedite a replacement at no additional cost.
Quick Reference
Need Help?
Email Support
support@199longevity.comPhone Support
+44 20 1234 5678Hours
Monday - Friday: 9 AM - 6 PM GMT
Quality Guarantee
All our supplements are manufactured in GMP-certified facilities and undergo rigorous third-party testing for purity and potency. We're committed to your satisfaction and health.